What is the Complaints Authorization Committee (CAC)?
The CAC is a committee made up of at least three members of the College’s governing body, the Council. At least one person, who is not a doctor, sits on the CAC to represent the public interest.
What does the CAC do?
The CAC reviews all complaints that have not been resolved. The committee has the authority from the Medical Act to investigate complaints.
After assessing your complaint, the CAC will decide if there are reasonable grounds to believe there was professional misconduct* by the doctor. The professional misconduct may be a breach of the standards of practice or conduct.
If the CAC decides there are no reasonable grounds to believe that there was professional misconduct, the CAC will dismiss the complaint. In doing so, the CAC may give the doctor advice.
In cases where there is less serious professional misconduct, the CAC cautions or counsels the doctor. A caution or counsel is the College’s strong disapproval of the doctor’s conduct; a warning to the doctor not to repeat the conduct; and notice to the doctor to take steps to avoid repeating the conduct.
The CAC will send a letter to you explaining the reasons for the decision. You have the right to appeal the decision to dismiss the complaint to the Supreme Court of Newfoundland and Labrador.